Question 1

Can I mix and match drum and cymbal sensors?

Accepted Answer

Yes! The Portal interface accepts up to seven sensors of any type — drum, cymbal, and hi-hat — in any combination. Build your kit to put together the setup that fits how you play.

Question 2

Do I need the rest of the Sensory Percussion system to use the cymbal sensors?

Accepted Answer

Yes. The Cymbal and Hi-Hat Sensors require the Portal interface and Sensory Percussion 2 software to work. They're not compatible with other drum brains or systems. If you're starting from scratch, the easiest way in is to build your kit.

Question 3

Do I need special cymbals?

Accepted Answer

The Cymbal and Hi-Hat Sensors work great with EVANS dB One low-volume cymbals — the hardware and software are tuned to work seamlessly with them, with no additional setup or training required. Compatibility with other low-volume and acoustic cymbals is in development.

Question 4

Do snare wires affect how Sensory Percussion works?

Accepted Answer

Snare wires don't affect how Sensory Percussion reads the vibrations of the drum. Because of this, you cannot train different pads to respond to your drum with the snares on and off.

Question 5

Can I use my V-drums or e-drum kit with Sensory Percussion?

Accepted Answer

Yes and no.

For the yes part: You can control the Sensory Percussion software by sending MIDI out of your e-drum kit (if it has that capability) and assigning them to control aspects of the software. If your e-drums accept MIDI, you can also use Sensory Percussion to send MIDI out to control your e-drum kit. Please check your e-drum kit's manual for more information on how to do this.

For the no part: our sensors will generally not fit on most e-drum kits. This is because these drums often have thick rubber rims that prevent the sensor from fitting correctly. Also, please keep in mind that Sensory Percussion will not work on foam pads.

Question 6

What's your return policy?

Accepted Answer

We have a 30-day return policy. You’ll be refunded via the same form of payment of the original purchase. Note that there is a small restocking fee if any of the pickup elements in a sensor box have been used. If you need to return your order, please send us a message.

Question 7

What is your warranty?

Accepted Answer

The Sensory Percussion 2 hardware (the Portal interface and the Drum Sensors and cables) are covered under a limited warranty by the manufacturer D'Addario & Co. You can find more information about the warranty here: https://www.daddario.com/warranties. Please look under the "Evans Hybrid Sensory Percussion" heading.

If you are having issues with the software - please get in touch with us! We're here to help. We release regular updates to the software, including new features, bug fixes, and performance improvements. You will receive an in-app notification when an update is available. You can also find the latest version of the software on the Sunhouse Downloads page at: https://sunhou.se/downloads.

Question 8

How long will it take for me to receive my order?

Accepted Answer

Assuming Sensory Percussio is in stock, orders generally ship within 1-2 business days. Orders are shipped via UPS Ground in the U.S. and generally take 1-2 days to arrive on the east coast and 3-4 days on the west coast. All other destinations ship via DHL Express or FedEx and generally take 2-6 days to arrive.

Question 9

Will I have to pay import taxes and duties?

Accepted Answer

If you’re receiving a shipment and are outside of the U.S., you might have to pay an import taxes. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. The amount of customs duty and import VAT is usually assessed at the point of entry of the destination country. Unfortunately, we will not be able to tell you the cost because import duties vary quite a bit from country to country. So please check your local import tax regulations before ordering. If you have any other questions, please send us a message.

Question 10

Do you ship to PO boxes?

Accepted Answer

Unfortunately, since we use UPS for U.S. shipments we can't ship to PO boxes.

Question 11

How can I track my order?

Accepted Answer

When your order ships, you'll receive an email confirmation with a tracking number. If you have any questions about the status of your order, please send us a message and have your order number handy.

Question 12

Where do you ship?

Accepted Answer

We ship to most places! We ship all over the U.S., Canada, Latin America, Europe, and Asia. Please contact us if you have any questions about shipping to your country.

Question 13

How do these things work? Is this some form of magic?!

Accepted Answer

Sensory Percussion works very differently from other kinds of triggers (much better!).

The sensors work much more like microphones and capture a clean, isolated signal of the entire drum. The software analyzes the signal in real-time, hit by hit, and isolates it into the different zones. This is what enables the most expressive electronic drumming experience ever. It is kinda like magic.

Question 14

What else do I need to use Sensory Percussion?

Accepted Answer

Your Sensory Percussion system includes everything you need to get started: the sensors, the Portal interface, and the Sensory Percussion 2 software. The Portal connects your sensors to your computer and handles all the audio, so you don’t need a separate audio interface or preamps.

Besides that, you’ll just need a Mac or PC computer and your own drums (or cymbals). The software runs on its own and includes built-in samplers, effects, and great-sounding presets and samples — you don’t need to buy any other software.

You can learn more about how the system fits together on the Sensory Percussion overview.

Question 15

How many computers can I install the software on?

Accepted Answer

You can install Sensory Percussion 2 on up to five (5) of your computers for your own use. If you need to install it on more than that, just get in touch with us.

Question 16

Which operating systems does Sensory Percussion 2 support?

Accepted Answer

Sensory Percussion 2 runs on macOS 11 Big Sur or later, and Windows 10 (version 22H2) or Windows 11 (version 22H2). It does not run on iOS or Android devices.

Frequently Asked Questions

Do I need the rest of the Sensory Percussion system to use the cymbal sensors?

Do I need special cymbals?

Can I mix and match drum and cymbal sensors?